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Policies & Payment Options

Woman Checking Dog with Stethoscope

Patient Arrival, Appointment & Payment Policies

Patient Arrival Policy: We operate on a first-come, first-serve basis, however each patient is triaged and those with more severe or life-threatening issues will be seen first. For your protection and others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.

Appointment Policy: We operate on an emergency basis as the patient is admitted into the hospital. The attending veterinarians see life-threatening issues before stable patients are seen.

Payment Policy: We require full payment at the time that services are rendered. We accept debit cards, credit cards (Visa, Mastercard, Discover), checks, scatch pay, and cash. The owner of the card must sign all cards.

Old lady holding cat with the CareCredit logo

CareCredit Program

When unexpected illness strikes a pet, unexpected expense strikes as well. Emergency Animal Hospital of Collin County understands that potential financial strain and can help facilitate applications or use of CareCredit. It takes just 5 minutes to complete an application and will allow you to break down your payment into 6 monthly installments. You can either apply at our hospital, where we’ll call in your application over the phone for immediate approval, or apply yourself online.

CareCredit Program Highlights:

  • Special financing with convenient monthly payments*

  • Accepted at over 225,000 veterinary, healthcare and dental providers nationwide

  • Instant credit decision

  • No Annual Fee**

*Subject to credit approval. Minimum monthly payments required. See or ask your provider for details.

**For new accounts: Purchase APR is 26.99%. Minimum interest charge is $2.

Apply Now
Family with fence and a dog

Insurance For Your Pets

Another popular option for your family and pet is insurance coverage. It covers the unexpected accidents and illnesses that we can't plan for, and the regular checkups your pet needs to keep them happy and healthy for as long as possible. To learn more about what each plan offers, please visit the following pet insurance websites.