Appointment Policy
We operate on an emergency basis as the patient is admitted into the hospital. Life threatening issues are seen by the attending veterinarians before stable patients are seen.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
Payment Policy
We require full payment at the time that services are rendered. We require a 50% deposit if a patient needs to be hospitalized. A staff member will go over the expected charges prior to admitting any patient. For your convenience, we accept Visa, MasterCard, Discover, cash and personal checks.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.
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Emergency Animal Hospital of Collin County
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